Helping Design Profitable & Successful Service Strategies
Appliance Service Business Consultants
Service Business Management Consultants
PMDGroup.ca is a business management consulting firm that combines unparalleled expertise and proven research-based practices to improve organizational structure and efficiency.
We work with a diverse pool of business owners across different sectors in North America, including appliance repair companies and other service providers. We offer expert on-site and virtual advisory services as well as virtual training workshops to help our clients identify and solve complex problems.
The Expert Service Program
The Expert Service Program is a results-driven four-stage consulting model designed meticulously using years of management experience and extensive research.
Who We Are
PMDGroup.ca is owned and operated by Paul MacDonald. A seasoned consulting professional, Paul founded the Factory Appliance Service in Toronto, Canada, in 1983. He started his independent service business with just one technician and gradually expanded to 38 technicians and 75 employees at the height of his career.
Cost of Doing Business Calculator
Calculate your Cost of Doing Business and determine your average billable labor rate with an interactive calculator made available to you as a self-help tool.
Find out how your current service operations measure up by taking this short 14-question test. The results will be your road map to improving your operations.
Paul speaks with Alan Wolf of BrandSource about improving service profits through operational efficiencies.
Through ServiceSource’s educational sessions Paul provides dealers with the knowledge necessary to protect their confidence. The confidence necessary to overcome the fear of making changes in your business to increase profits. Paul shares with the audience the secrets to his success in service profitability.
“There are few experts in the field. Most create more problems than they solve. Except for Paul MacDonald. I am convinced he is the only guy who can assist you in the creation or reformulation of an effective service department. He utterly understands the whole process.”
STEVE SHEINKOPF | CEO Yale Appliance
Boston, MA